Event Duty Manager

Full-TIme; Permanent

Date Posted: May 29, 2025

Who we are… 

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams:  the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events.  In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance.  The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. 

At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. 

We are looking for a collaborative self-starter to take on the role of Event Duty Manager within the Operations Team at the PNE. The Event Duty Manager will be responsible for executing event day deliverables for a wide range of events. This individual will work closely with the Event Management Team as well as many departments within the organization to ensure a seamless event experience for PNE clients and guests.

Why join our Team?

• Exhilarating and fun-loving culture
• Flexible work environment
• Be a part of the growth of one of Vancouver’s most iconic institutions
• Join a diverse, passionate and enthusiastic team
• Ranked in the top 20 as one of BC’s most loved brands – BC Business 2017

What will you do this year?
In your role as the Event Duty Manager, your primary accountabilities will be to:

• Assist the Event Manager in the execution of a wide range of PNE events including but not limited to concerts, festivals, sporting events, community events and tradeshows
• Actively manage positive relationships with production managers, tradeshow producers, concert promoters and other PNE stakeholders
• Ensure all operational plans are followed on event days.
• Act as the venue representative on event days by managing client requests and troubleshooting operational issues
• Liaise and collaborate directly with Partners, clients, internal staff and enabling areas on event design and delivery.

• Ensure adherence to venue policies and procedures with respect to health and safety, alcohol management, customer service, and labour management

• Provide detailed information on event related issues (event reporting) and conduct post-event debrief sessions and analysis if needed
• Play a key role in ensuring a highly motivated and knowledgeable team of staff demonstrate a positive and can-do attitude, and lead by example
• Work together with other members of staff in the event of an emergency.
• Through effective direction, leadership and supervision, the Duty Manager supports the Event Manager in the execution of year-round events, and ensures all aspects of these events meet or exceed the standards and policies of the PNE through excellent guest and client service
• Assist in updating, keeping track of all procedural manuals on a regular basis
• Perform other related duties as required.

What else?

• Must have 1-3 years of experience in the events industry.
• Diploma, Certificate or degree in Event Management, Business Administration or a relevant discipline or an equivalent combination of education & experience is considered an asset.
• Must be able to work an event-based work schedule which includes weekends, late nights, extended hours, and extended workweeks.
• Experience working in a similar venue is considered an asset.
• Experience with production and technical personnel is considered an asset.
• Must possess good decision-making and communication skills with the ability to react well to high-pressure situations and tight timelines.
• Always conduct oneself in a courteous and professional manner
• Successful candidates must undergo a Criminal Record Check

Who are you?

• Detail-oriented
• Strong organizational skills
• Eager self-starter
• Motivated by fast-paced environments
• Skilled at problem-solving
• Effective communicator with excellent interpersonal skills
• Committed to striving for excellence

Where and when to APPLY? 

Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.  

Preference will be given to candidates who submit their resume/cover letter before Sunday, June 22. We look forward to hearing from you! 

Additional Information 

The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $60,000 - $70,000 per annum.  The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures.  As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.  

The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.